Returns

RETURNS Customers have 7 daily time to give back the merchandise from the delivery, if the return cause is different from damages or defects due to Towequipe. It would not be accepted goods in return beyond this timer. The return procedure is the following: the goods must be packed by the user in such a way to preserve their integrity and the possibility to be sold back. At reception the goods are submitted to check and if the last one is positive we proceed with the refund of the total amount through the same payment method. The items must be packed into their original package and mustn't be used. All their free pieces must be tightly fixed. Whichever damage due to a fault regarding this will cause a cost that will be deducted from the refund due to the user. If the product is returned as used any refund will be applied. It won't be accepted any rest upon agreement and without a RMA copy, that will be sent on request and must be filled.

PRICES AND AVAILABILITY All prices are inclusive of legally applicable VAT. The products availability is susceptible to sudden variations and it could pass the possibility that the item results out of stocks after having done the order. In that case a promptly communication will be given to the user and the following possibility to have a refund immediately. The shipment time is not granted and we cannot be held responsible for the packages status after the transport. The prices could be subject to variations immediately after the order but there's always reference to the price at order time even in case of further reduction.

PRODUCT INFORMATION Towequipe is not the direct producer of the items sold on this website. In the product box and on the same one there could be some added information and also different from that ones showed on our website. All the information about the products on our website are given only as indicative ones. Do not trust only our website information. We suggest to read all the products labels,warnings and the instructions of the producers or the third parties. This doesn't compromise your legal rights.

DAMAGED PACKAGES If a package arrives damaged you have to give us communication within 24 hours from the delivery. You'll receive a claim number from the courier, and the missing items or in replacement will be shipped when the damaged package will be retired. The user accept to collaborate with each in-depth examination of the courier and also to reserve the best moment in order to allow the courier to retire the damaged package. If the courier doesn't get the package by customer fault we reserve the right to charge the user with an additional cost through the same payment method used while purchasing. If you pay with Pay-pal system there must be given a credit card number before the damaged package will be shipped. Missing packages: if a package is missing, this must be checked by the courier. As soon as the courier will communicate a claim number the replacement package will be sent using the previous method. If the original package is then find must be refused by the customer so that to allow his return to the sender. If the customer accepts the package and we're informed that the user has received them both, one must be returned to Towequipe in charge to the user otherwise both the items will be charged.

Our Brands